How to Fix OneDrive issue after updating Windows 10 to May 2020 aka 2004 update?


How to fix Microsoft OneDrive issue after updating Windows 10 to the latest May 2020 aka 2004 version update?

Microsoft launched Windows 10 May 2020 update on May 27 which was after six months of its previous major update in November 2019. Unfortunately, May 2020 aka 2004 update came with multiple bugs and errors that have made its users helpless. The update caused major issues such as users faced forced restarts and also some of the devices failed to work with NVIDIA. The update also caused in breaking printer ports and many more minor issues.

Now many users have reported a new issue on popular forums and Microsoft’s official forum. The users continuously complained about accessing synced files from its cloud service OneDrive after installing the May 2020 update. Users are reporting that if they synced files to Microsoft’s cloud backup tool before upgrading to May 2020, the serious problem will prevent them from accessing those files. Others complain that OneDrive no longer works after applying the feature update.

The company has now taken the issue seriously and looking for developing a patch as soon as possible. The OneDrive issue particularly blocks users to access the previously synced files and some system apps not connecting to the cloud service.

OneDrive error

Microsoft is showing “OneDrive cannot connect to Windows” error message on affected devices when the users access the synced files or the app itself. Fortunately, Microsoft has already started rolling out a temporary fix via the built-in troubleshooter tool. Depending on your system configurations, Troubleshooter might run automatically.

The companies Windows 10 troubleshooter tool helps to identify any problems and can also reset the OneDrive app. You can check the option in the settings by following the below steps:

  1. Go to Start
  2. Click the cog icon on the left that opens the settings
  3. After opening Settings go to Update & Security
  4. Click on Troubleshoot
  5. Click on View history
  6. You will see ‘Files On-Demand troubleshooter’ if the troubleshooter has attempted to run on your PC
  7. After completion of the Troubleshooting, Windows will prompt a restart button.
  8. Done!!! OneDrive will start working properly

Now the question comes for the users that notice the Troubleshooter did not run before. If the troubleshooter has not run, you can modify the Registry entries using Command Prompt and manually fix the OneDrive problem. In Command Prompt, enter the following command:

reg add HKLM\System\CurrentControlSet\Services\Cldflt\instances /f /v DefaultInstance /t REG_SZ /d “CldFlt”

If you’re unable to run the above command, you can also make changes to Registry manually.

Type ‘Registry Editor’ into the Windows Search and select ‘Registry Editor’ when it appears on the right pane. In Registry Editor, navigate to the following path ‘HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CldFlt\Instances’.

In the right sidebar, look for ‘DefaultInstance’ and click it to change its value from CldFlt to CldFltUpper. Restart your device after applying the above change to the Registry.

If you follow the above steps properly then it will solve the OneDrive issue after the restart. However, the users still finding issues with the OneDrive are requested to wait for the official fix that will be launched in the next cumulative update. For more news on tech and cybersecurity stay tuned on Android Rookies by subscribing to our newsletter from here.


About Author

Be Ready for the challenge

Notify of
Inline Feedbacks
View all comments